Common Questions
Start here: the problems people hit most often, each with the fix and where the full answer is.
Find Your Problem
Find what you are seeing in the left column. The right column tells you where the full answer is.
| What you see | Most likely cause | Where to look |
|---|---|---|
| The preview stutters or the fan spins up | The scene is heavy for this device, or hardware acceleration is off | Performance & Optimization |
| A setting is greyed out | It depends on another setting, or you are recording | Studio Problems |
| A setting shows a lock and a plan name | That feature belongs to a higher plan | Studio Problems |
| The export has no sound | Your browser could not add audio | Export & Render Problems |
| Record says there are no exports left | You used this month's export allowance | Export & Render Problems |
| A cloud render seems stuck | It is queued, still running, or finishing | Export & Render Problems |
| Balls bounce off the beat | A heavy scene, or the sync settings | Audio Problems |
| No verification code email | Spam folder, or a typo in the address | Account & Login Problems |
| I paid but my plan is not active | The payment is still being confirmed | Billing Problems |
| A scheduled post failed | The account connection expired | Fixing Publishing Problems |
Three Things That Fix Most Problems
- 1Refresh the page. The Studio saves your current setup in this browser, so a refresh brings you back to where you were.
- 2Use a current browser with hardware acceleration on. Chrome or Edge on a Windows computer gives the most reliable exports.
- 3If a scene misbehaves after a lot of changes, press Reset on the Studio rail (in the Menu on a phone). It resets settings only; your saves and uploads are kept.
Tip
- Browsers mute sound until you interact with the page. If you hear nothing, click once anywhere in the Studio, then press Play again.
Where are my saved setups?
Local saves live in the browser and device you made them on, and clearing your browser data removes them. Cloud saves belong to your account: sign in to the same account to see them anywhere. See Saving and Managing Your Projects.
My paid features disappeared
If a renewal payment fails, your account page shows "Payment failed" and you keep your paid features for a short time while you fix it. When a cancelled or unpaid plan ends, the account moves to the free Starter Studio plan. Nothing is deleted. Choose a plan again from your account page or /plans. See Billing Problems.
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