Managing Your Subscription
Where billing lives, cancelling, restarting, receipts and purchase history.
Where to Manage Billing
Everything about your subscription is on your account page (/settings), under Membership & plan: your plan and its status, what you are charged item by item, the billing cycle and next charge, and how much of your exports, scheduled posts, storage and cloud render credits is left this period. The buttons there are "Change plan", "Pause Plan" (cancel at the end of the period) or "Restart Plan", and "Manage payment method" when your payment provider offers it.
| Status | What it means |
|---|---|
| Active | Your plan is live and renews automatically on the date shown. |
| Cancelling | You cancelled. You keep your plan until the date shown, then move to Starter Studio. You will not be charged again. |
| Payment failed | The last renewal payment did not go through. See Failed Payments and Lapsed Plans. |
| Expired | The paid period has ended. Paid features are off until you renew. |
| Free plan | You are on Starter Studio. |
Cancelling
You can cancel at any time from your account page with "Pause Plan". Cancelling stops the next renewal: you keep full access until the end of the period you already paid for, you are not charged again, and then your account moves to the free Starter Studio plan. Your account is not closed. We do not offer refunds for payments already made (see /refund-policy).
A subscription that combines a Studio plan and an automation plan is one subscription, so cancelling ends both parts together.
Tip
- Cancelling deletes nothing. Your saves, presets, songs and connected accounts stay, and subscribing again restores everything at once.
Restarting Before the Period Ends
If you cancelled and change your mind before the end date, press "Restart Plan". Your access continues without a break and nothing is charged until your normal renewal date. Once the end date has passed, the button becomes "Renew plan", which starts a new subscription.
Purchase History and Receipts
Further down your account page, Purchase history lists every billing event, newest first, with the date and amount. Every payment has a "Download receipt" button. The official invoice for tax purposes comes from the payment partner that sold you the plan and is emailed to you when you pay.
Tip
- If you see a charge you do not recognise or a duplicate charge, contact support at /support and mention the entry from Purchase history.
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