Fixing Publishing Problems
The messages you might see when publishing, what each one means, and the fix.
An Account Needs Reconnecting
Platforms sometimes stop accepting our access, for example after you change your password there, remove the app in the platform's settings, or the access simply expires. When that happens a yellow banner appears on the Accounts tab, the Autopilot tab and the Studio Publish tab: "One of your accounts needs reconnecting". Scheduled and Autopilot posts to that account are paused, your queued videos are safe, and nothing is used up. We also send you one email about it.
Press "Reconnect" in the banner (or on the row in the Accounts tab) and approve again. Posting resumes at your next slot. Retry any Failed posts from the Queue tab.
Tip
- If several posts fail on the same platform at once, it is almost always this. Reconnect that one platform.
Common Messages
Most problems are stopped before anything uploads, with a message that says what to change.
| Message | Cause | Fix |
|---|---|---|
| Publishing and scheduling need an automation plan. | No automation plan on the account. | Pick a plan in Automation, Plan tab. |
| No slots left / Your plan covers [n] connected accounts | Every account slot is in use. | Disconnect another account or move to a bigger plan. |
| Select at least one connected platform to publish to. | No platform selected, or none connected. | Connect an account, then select it in Platforms. |
| Select or upload a video first. | No video chosen. | Record a clip, pick a local file, or choose a library video. |
| Publish time must be at least a minute in the future. | The scheduled time is now or in the past. | Pick a later time. |
| Your plan schedules up to [n] days ahead. | Beyond your plan's scheduling window. | Pick a sooner time, or move to a plan without a limit. |
| Your plan keeps [n] posts scheduled at once | Scheduled queue is full. | Wait for some to post, cancel one, or move up. |
| You have used all [n] posts on your plan this month. | Monthly budget used. | Wait for the refill date shown, or move to a bigger plan. |
| You have hit today's limit | Daily safety cap reached. | Posting reopens at midnight UTC. |
| This video is [n] MB: the maximum for publishing is 200 MB. | File too large for the Studio publish path. | Export a shorter clip or lower resolution, or upload it to the Automation library. |
| [Platform] supports videos up to [n] MB. | Snapchat or Pinterest size limit. | Deselect that platform or use a smaller file. |
| Links are not allowed in X posts. | A URL in the caption with X selected. | Remove the link or deselect X. |
| Select who can view this video. | No TikTok privacy chosen. | Pick one in the TikTok box. |
| This video is too long for your TikTok account. | Longer than your TikTok account allows. | Trim the clip. |
| Snapchat Spotlight needs a video between [n] and [n] seconds long. | Wrong length for Spotlight. | Trim to 6 to 60 seconds. |
| This brand is beyond the brand limit on your automation plan. | The brand is locked after a plan change. | Publish from an active brand or move up. |
| Only MP4 (.mp4) videos are supported. | Wrong file type. | Export or convert to MP4. |
A Post Is Taking a While
Publish now normally goes out within a minute or two. After that, Instagram and TikTok both process the video on their side before it shows on your profile, which can take a few more minutes. That is normal, not a stuck post. Check the Queue tab: if it says Published, the platform has it.
A Post Failed
Failed uploads are retried automatically a few times before a post is marked Failed. Open the post in the Queue tab to read the reason. Retry publishes the same video again and does not use another post from your allowance. If the post says the video is no longer stored, upload it again. If the reason mentions a session or reconnecting, reconnect the account first, then retry.
Still Stuck
If a post keeps failing with the same error after you reconnect, cancel it and publish the video again as a new post. If that also fails, contact support at /support and include the platform, the time of the post and the error line shown in the Queue.
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